Privacy Policy

This privacy policy explains how GLOW Surgical Arts (hereafter referred to as Glow) collects, uses, and discloses the personal information of its customers, prospective customers, and visitors to its website at www.glowsurgicalarts.com. Unless noted, all references to Glow include www.glowsurgicalarts.com. The Glow website is a cosmetic surgery website. By using the Glow website, you consent to the data practices described in this statement.

Collection of Your Personal Information

To better provide you with products and services offered, Glow may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number
  

We do not collect any personal information unless you voluntarily provide it to us. However, you may be required to provide personal information to us when you elect to use certain products or services. These may include registering for an account, signing up for special offers from selected third parties, sending us an email message, and submitting your credit card or other payment information when purchasing products and services. We will use your information to communicate with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of Your Personal Information

Glow collects and uses your personal information to operate and deliver the services or products you have requested. Glow may also use your personal information to inform you of other products or services available from Glow, with your approval.

Sharing Information with Third Parties

Glow does not sell, rent, or lease its customer lists to third parties. Glow may share data with trusted partners to help perform statistical analysis, send you email, text messages, or postal mail, and provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Glow, and they are required to maintain the confidentiality of your information.  Glow may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on Glow or the website, to protect and defend the rights or property of Glow, or to protect the personal safety of users of Glow, or the public.

Tracking User Behavior

Glow may keep track of the websites and pages our users visit within the Glow website to determine what services are the most popular. This data is used to deliver customized content and advertising within Glow to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Glow. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Glow website.

Security of Your Personal Information

Glow secures your personal information from unauthorized access, use, or disclosure by using the SSL (secure sockets layer) protocol. We take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that there are security and privacy limitations inherent to the Internet which are beyond our control, and that security, integrity, and privacy of all information and data exchanged between you and us through this website cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
• Comply with an existing legal obligation.
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Eighteen

Glow does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parents or guardian for permission to use this website.

Email Communications

From time to time, Glow may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our services, we may receive a notification when you open an email from Glow or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Glow, you may opt out of such communications by clicking the unsubscribe link at the bottom of each email.

SMS Messaging

When you agree to receive SMS messages from us, we may collect your phone number to send you SMS messages. We may also collect the content of the messages, the date and time of the message(s), and your response(s). We use the information collected through our SMS messaging service to send you appointment reminders, updates, and promotional offers, as well as respond to your inquiries and provide customer support. We also use SMS messaging information to improve our services and communications.

We do not share your personal information with third parties except service providers who assist us in operating our SMS messaging service, or if required by law or to protect our rights. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

You can opt-out of receiving SMS messages from us at any time by replying "STOP" to any message you receive. Upon receiving your opt-out request, we will promptly remove you from our SMS messaging list. You also have the right to access and receive a copy of your information, request correction of inaccurate information, and request deletion of your information.

Changes to this Statement

Glow reserves the right to change this privacy policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy policy information. Your continued use of the website and/or services available after such modifications will constitute your acknowledgment of the modified privacy policy and agreement to abide by and be bound by that policy.

Glow welcomes your questions or comments regarding this privacy policy. If you believe Glow has not adhered to this policy, please contact Glow at:

Glow Surgical Arts
570 El Camino Real, Suite 260
Redwood City, CA 94063

Email address: info@glowmedical.com

Telephone number: 650-556-0200

Effective May 23, 2024